Claims Focus
Our dedicated claims management team are available around the clock, and will ensure that your claim is settled quickly and efficiently.
The unfortunate point at which you have to make a claim on your commercial insurance is sometimes called the ‘moment of truth’. It is the moment when you need your insurer to promptly deliver the agreed benefits, to minimise the loss and disruption to your business.
We also appreciate that this can be a distressing and potentially dangerous time. This is why we have a dedicated claims management team in Adler Fairways. Available around the clock, their sole focus is to work with our clients and their insurers to ensure claims are settled quickly and efficiently.
Our Claims Management Team
Making an insurance claim is never enjoyable, but Adler Fairways aim to make it as quick and easy as possible. Our in-house claims management team is experienced, friendly and helpful, giving you that extra peace of mind at a difficult time.
To make the whole claims process simpler and easier for you, we will:
- Explain the claims procedure.
- Provide you with claims advice including any steps you can take immediately to help mitigate your losses.
- Confirm all the information you need, such as the amount of your excess.
- Let you know whether a loss adjuster is likely to be instructed to deal with your claim, and what this means.
- Act on your behalf to resolve any questions you have with your insurer.
- Liaise regularly with your insurer to try to achieve a prompt settlement.
We aren’t just here at policy renewal time. We believe our focus on helping clients through the claims process helps set us apart, and reinforces the benefits of dealing with Adler Fairways:
- Combined insurance claims handling experience of over 40 years.
- Industry-qualified members of the team up to and including individual Chartered status.
- Experience in handling all classes of insurance, from large businesses to sole traders and private individuals.
- Assistance with uninsured loss recovery, such as excesses on non-fault incidents.
- Operating within tried and tested claims handling procedures.
- A disaster recovery service is available, should the very worst happen.
Words from our clients…
"Over the last eight years we have continued to renew our cover through Adler Fairways, we consider them a partner of our wider business on the growth trajectory to being a 100 million pound business. Having guided us from a small start up to where we are today, their guidance and level of experience have been invaluable in ensuring we are covered in all aspects of our liabilities. This has allowed us to focus on growth and margins. Thank you Adler Fairways as we move forward together into the future."
"Adler Fairways have taken care of our insurance needs for many years, during which time we have built a strong relationship. We have come to depend on their expertise and know we can always rely on them."
"We transferred our insurance to Adler Fairways Insurance Brokers in 2023, when they offered us a much more complete and competitive premium than our current brokers. The team took the time to understand our business and future needs; we have continued to receive excellent service from them, and have been impressed with their care, and attention to detail. What is key for our business is the advice that is given when needed, and the robust claims management internally which has helped manage our premiums for a traditionally difficult to insure niche sector of the motor trade."
"We have been with Adler Fairways for a number of years now and remain with them for the personal service we receive together with commercially competitive premiums and the knowledge that when a claim does arise, professional assistance is always to hand."
"The Adler Fairways team has looked after our insurance portfolio for several years now and have provided excellent service throughout. Our annual renewal reviews are always conducted in good time ahead of renewal with all our questions answered and we are extremely impressed with the renewal proposals received. Prior to moving our business to Adler Fairways, we had not received a proper review for several years. The team were instrumental in making sure our insurance was arranged on the correct basis and have also been able to save us money on our premiums over the years. It is clear that they have our best interests at heart, both from an insurance cover and premium perspective. Whenever we have a query or need to make a change to our policies, it is dealt with efficiently and professionally. We can’t fault them on their reliability and excellent personal service".
"As a scaffold company operating within the construction industry, it is crucial for us to have a reliable and experienced insurance broker by our side. Adler Fairways has been a trusted partner to us for over 15 years and we couldn’t be more satisfied with their exceptional service. From the beginning, they demonstrated a deep understanding of the unique risks we face as a scaffold business and worked with us to ensure we’re always fully protected onsite. We have peace of mind in their ability to source comprehensive, industry-specific coverage at competitive rates which is a huge benefit to our operations. The fact that Adler Fairways is a Chartered insurance brokerage also demonstrates their ongoing commitment within their profession."
"The Adler Fairways team has been an invaluable partner to our digital out-of-home (DOOH) advertising business, particularly during times when we needed their support, expertise and advice. Their exceptional responsiveness and commitment have truly set them apart.
In our industry, where we manage a network of digital displays and complex advertising campaigns, the risk landscape is unique and often unpredictable. Whether it’s damage to equipment, public liability, motor or unforeseen technical issues, Adler Fairways has consistently provided us with bespoke insurance policies that give us confidence in our coverage.
Whatever our needs are, Adler Fairways are always there to guide us every step of the way and the team handles everything with remarkable efficiency, providing clear communication and expert advice throughout the process. The personal touch and attention to detail they always provide makes sometimes stressful situations much easier to navigate."
